1. What are the advantages of registering
JobQuest provides additional tools to assist job seekers identify potential jobs
that meet their career objectives when they register.
- You can create and maintain a Job Match Profile that will provide you a listing
of possible job matches based on your experience, skill sets and job preferences.
- Employers will have the ability to find you based on the details in your Job Match
- If you do not have a résumé, you can develop a Career Profile in JobQuest
which potential employers can view when they find you.
- If you have a résumé in a Microsoft Word format, you have the ability
to upload your résumé to JobQuest. Employers will have access to view
your résumé as long as your contact information is not set to Confidential.
- Employers have the ability to indicate that they are interested in you as a potential
employee and you will be notified through your JobQuest "Job Inbox".
2. Why must I enter my Social Security Numbers
when I register?
The Massachusetts Department of Workforce Development needs to check our database
to see if you have an existing Unemployment Insurance claim or have received services
or training at a Career Center. Many of our programs are federally funded and we
are required to use Social Security Numbers as a unique identifier. Our database
is secure and your SSN is confidential.
3. If I indicate that I want my Contact
Information to be Confidential, how will employers contact me?
If you make your Contact Information confidential, employers using JobQuest will
still be able to see the Work Experience and skills data in your Career Profile.
They can click on "Employer Interested" on their employer account and this will
display as a message on your account indicating that an employer is interested in
you. You can then contact the Employer. Employers can also ask a Career Center to
4. If I indicate that I want my Contact
Information to be Confidential and I attach my résumé will employers be
able to view the résumé?
No. Your résumé contains your name and contact information. If you want
your contact information to be confidential, JobQuest will not allow the employer
to see your résumé.
5. What is the difference between uploading
a résumé and using the copy & paste feature?
You can upload a résumé that is in a Microsoft Word format into JobQuest.
If your Contact Information is set to allow employers to view your information then
they will have access to your uploaded Microsoft Word résumé in a Portable
Document Format (PDF). This gives you the ability to provide the employer a Rich-text
formatted document for your résumé.
If you provide career details in the Copy & Paste Résumé employers
will have an enhanced tool to search and find you. Employers have the ability to
search for potential employees through a keyword search. The keyword search will
interrogate the Copy & Paste Résumé.
6. What is a Job Match Profile?
When you define your Job Match Profile you are indicating the types of occupation(s)
you are interested in, your general job skills, work perferences and job location
preferences. Once you have completed your Job Match Profile, JobQuest will run a
Job Order match based on your profile when you log into the system. Click on the
"Review Matched Jobs" in your Job Inbox and all the job orders that match your profile
will be listed.
You can edit your Job Match profile at any time to narrow or widen your search scope.
Once you have edited your profile, you can click the "Match Jobs" button and a new
list of job orders will be matched for you.
Another feature of the Job Match Profile is that it allows employers to search for
you based on the information you entered into your Job Match Profile. So, providing
a Job Match Profile not only helps you search for jobs, but it provides the employers
additional tools to find you.
7. Can I turn Job Match on and off?
Once you have established a Job Match Profile and it is complete, JobQuest will
not only provide you a listing of job orders that match your criteria, but will
also provide the employer the ability to find you. If you do not want an employer
to be able to find you, you can turn off your Job Match Profile by "Inactivating"
the profile in the Profile Status section of My JobQuest page.
You can turn your Job Match Profile back on from the same section by "Activating"
Be aware that when you turn off your Job Match Profile, you no longer have the ability
to view your Job Match job order listing through the "Review Matched Jobs" link
in your Job Inbox or by clicking the "Match Jobs" button. Your Job Match Profile
must be "Active".
8. I have found a job that I am interested
in. Now what do I do?
Follow the instructions in the "How to Apply" section. If this posting is from US.jobs, click on the link found in the "Job Description" section to get to the
employer's web site to find out how to apply.
9. If I save a job to my "Saved Jobs"
list, have I applied for the job?
No, you have just indicated that you are interested. To officially apply for the
job, you need to contact the employer using the information in the "How to Apply"
section. Saving the job to your list will post an entry on the job order that you
are interested. If the job order was entered by an employer using JobQuest, they
can see that you are interested. However, if you do not apply for the job by contacting
the employer, applying on-line or mailing your résumé, employers will
assume that you are not interested enough to officially apply.
10. Why do jobs disappear from my "Saved
When an employer closes or deletes a job order, the job will be removed from your
"Saved Jobs" list.
11. How do I know if an employer has
seen my profile and may be interested in hiring me?
If the message "View the jobs where employers have expressed an interested in you"
appears in your Job Inbox, this means an employer has seen your profile and may
be interested in hiring you. If you click on this message, it will bring you to
your "My Jobs of Interest" page. The new listings will have a status of "Employer
Interested" in the Source of Interest column and the Interest Result
will be "Pending". After reading the job description, if you are interested in this
job, update the Interest Result status to "Interested" and follow the instructions
under the "How to Apply" section of the job details. If you are not interested in
the job, change the Interest Result status to "Not Interested".
12. What is "Locate Training" and how
do I know if I qualify for a training program?
The job training courses available through the Massachusetts JobQuest system include
training opportunities currently approved for ITA, Section 30, Trade, and the Education
Rewards Loan Program. Each of these programs has specific eligibility requirements
and job seekers may be required to meet the requirements before enrolling in the
training program. Training programs may also be approved in some local areas and
not approved in others. Please contact your local Career Center for eligibility determination and additional
information regarding course availability.
13. What is a One-Stop Career Center and
what services do they offer?
The Commonwealth's 34 One-Stop Career Centers provide job search assistance and
career counseling to help job seekers find jobs. Career Centers offer events and
workshops monthly to help job seekers improve their job search skills, learn basic
PC skills and connect with employers. Additionally, the staff-assisted resource
rooms at the One-Stop Career Centers provide all the resources a job seeker needs
for an effective job search, including; computers, printers, résumé-writing
software, fax machines and telephones. For more information and to find a Career
Center near you visit http://www.mass.gov/careercenters.
14. How do I get more assistance?
You can contact us at the JobQuest Help Desk at 888-578-6599. The hours are Monday
through Friday 9:00 AM to 4:30 PM EST. If you call the JobQuest Help Desk after
hours, you may leave a voice message with your name and phone number and we will
return your call within the next business day. Alternatively, you can email your
question to our Help Desk at MOSES@detma.org
making sure to include your name, email address and phone.